Getting help and contacting support
Self-service resources
Before contacting support:
Search this help center for articles about your issue.
Check the Troubleshooting section for common problems.
Review your agent's configuration and call transcripts for clues.
Contacting support
If you cannot resolve the issue on your own:
Email us at [email protected].
Include your organization name and a description of the issue.
If the issue is with a specific call, include the call date/time and caller number so we can look up the transcript.
What to include in a support request
What happened - Describe the issue clearly.
What you expected - What should have happened instead.
Steps to reproduce - How can we see the issue ourselves.
Screenshots or call IDs - Any relevant evidence.
Agent name - Which receptionist is affected.
Account and billing questions
For billing, plan changes, or account issues, email the same support address. Only workspace Owners can request billing changes.
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