Troubleshooting
Fix common issues with calls, bookings, SMS, and more.
My agent is not answering calls
Common reasons your receptionist is not picking up and how to fix them, including spend cap limits, email verification, and subscription status.
Appointments are not being booked
Troubleshoot when your agent cannot book appointments or calendar sync is not working, including expired OAuth tokens and sync failures.
Agent gives wrong or outdated information
Fix issues where your receptionist provides incorrect answers, including outdated documents, unsupported file types, storage cap errors, and stale cache.
My agents stopped accepting calls
What to do when your agents are paused and no longer answering calls due to a billing issue.
I accidentally deleted my agent
Restore a deleted receptionist from Trash before it is permanently purged, and learn what to do if restore fails or your agent limit is reached.
Getting help and contacting support
How to reach VoiceCraft support when you need help with your account, a specific call, or a billing question.
SMS messages are not delivering
Troubleshoot why your agent's automated SMS messages are not reaching customers, including content policy blocks, spend caps, and phone number format issues.
My account is paused or suspended
Understand why your account is paused or suspended and how to restore it so your agents can resume handling calls.