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Knowledge Base
Upload documents so your agent can answer questions using your business content.
Add content to your agent's knowledge base
Upload FAQs, pricing sheets, and policies so your agent can answer callers' questions accurately — using documents, website scraping, or manual FAQ entries.
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How knowledge citations work
See which knowledge documents grounded your agent's replies — citation chips appear inline below each agent turn in the call transcript.
Sharan Karthikeyan阅读约 1 分钟