My account is paused or suspended

Why agents get paused

Your agents may be paused automatically for these reasons:

Trial minutes exhausted

If you are on a free trial and have used all included minutes, all agents are paused. Go to Billing and subscribe to a paid plan to resume.

Usage cap reached

If you set a spending cap and it has been reached, agents are paused until the next billing period. You can raise the cap in Billing to resume immediately.

Payment failed

If your payment method fails (expired card, insufficient funds), your subscription may move to Past Due status. Update your payment method in Billing to restore service.

Subscription cancelled

If your subscription was cancelled and the billing period has ended, agents are paused. Resubscribe from the Billing page.

How to check

1. Go to Billing from the user menu.

2. Check your subscription status and usage.

3. The page will indicate the reason for any pause.

Resuming

Once the issue is resolved (payment updated, plan upgraded, cap raised), agents automatically resume and start accepting calls again. No manual reactivation is needed.

Data during pause

Your data (calls, transcripts, contacts, configurations) is preserved while paused. Nothing is deleted.