What's new in VoiceCraft

Latest updates

This page is updated as new features are released. Check back regularly for the latest changes.

April 2026

• Voice Commerce — Agents can now take orders by phone using your menu catalog. Enable ordering in agent Duties and set up your menu.

• Form Templates — Create custom intake forms that agents collect during calls. Supports conditional logic and PDF export.

• WhatsApp Channel — Connect your WhatsApp Business account as a communication channel alongside phone and web widget.

• Web Widget — Embed a voice or chat widget on your website with customizable colors and welcome message.

• Call Campaigns — Run outbound phone campaigns where your agent proactively calls a list of contacts.

• Knowledge Citations — See exactly which documents your agent referenced during a call.

• Data Retention Controls — Configure how long deleted data is kept before permanent purging.

• HubSpot CRM Sync — Automatically log calls and sync contacts to HubSpot.

• Analytics Dashboard — Track call volume, duration, bookings, and escalation trends with charts and CSV export.

Previous updates

More updates will be listed here as the platform evolves.