Understanding your plan and usage

The Billing page

Go to Billing from the user menu. Here you see your current subscription details:

Plan information

• Plan name and tier

• Billing cycle (monthly or annual)

• Current billing period start and end dates

• Monthly price

• Whether the plan is set to cancel at period end

Usage (current period)

• Minutes used - Combined call and SMS usage for this billing period

• Minutes included - How many minutes your plan includes

• Overage rate - Cost per minute if you exceed your included minutes

Plan limits

• Max agents - How many receptionists you can create

• Knowledge storage - Maximum MB of uploaded documents

• Form templates - How many form templates you can create

What counts as usage

Call minutes and SMS activity are metered in real time. After each call, usage is incremented and reported to your billing provider.

Usage notifications

VoiceCraft sends notifications when you reach:

• 50% of included minutes

• 75% of included minutes

• 90% of included minutes

This helps you avoid unexpected overage charges.