Voice Commerce
Take orders over the phone with menu catalog and order management.
Setting up your menu catalog
Add menu items so your agent can quote prices and take orders by phone.
Managing orders
View, confirm, and manage voice-captured orders from your dashboard.
Set up your POS integration
Connect Square or Clover to VoiceCraft so your menu stays in sync and phone orders push to your POS automatically.
Manage your menu
Add, edit, and organize the items your receptionist quotes and accepts orders for over the phone.
SMS notifications
Control how you and your team receive order alerts by SMS, and how to send a manual text to a customer from an order.
Understand your orders
Learn how phone orders move from placement to pickup and how to manage them from the Orders page.
Order issues and resolution
Learn what triggers each type of order issue and how to resolve them from the order detail page.
Pickup reminders for staff
VoiceCraft automatically alerts Owners and Admins when a Ready order has not been collected after 15 minutes.