Getting help and contacting support

How to reach VoiceCraft support when you need help with your account, a specific call, or a billing question.

Self-service resources

Before reaching out, try these first:

• Search this help center for articles about your issue.

• Check the Troubleshooting section for common problems.

• Review your agent's configuration and call transcripts for clues.

Contacting support

If you cannot resolve the issue on your own, email us at [email protected].

Include:

• Your organization name

• A description of what happened

• If the issue is with a specific call: the date, time, and the caller's phone number so we can pull up the transcript

Writing a helpful support message

The more detail you share, the faster we can help. Try to cover:

1. What happened. Describe the issue in plain terms.

2. What you expected. What should have happened instead.

3. How to see it yourself. Walk us through the steps that led to the problem.

4. Any screenshots or call dates. Anything that helps us find the right record.

5. Which receptionist is affected. The agent name from your Voice Agents page.

Account and billing questions

For billing, plan changes, or account issues, email the same address. Only workspace Owners can request billing changes.