How VoiceCraft handles your data

Data storage

Call recordings

When recording is enabled on an agent, audio files are stored in Cloudflare R2 (an S3-compatible object store). Recordings are scoped to your organization and accessible only from your workspace.

Transcripts

Call transcripts are stored in the VoiceCraft database, linked to your organization. They contain the full conversation between the caller and your agent.

Knowledge documents

Files you upload to the Knowledge library are stored in Cloudflare R2 and processed into embeddings for retrieval during calls. Storage usage counts toward your plan's knowledge storage limit.

Contact and appointment data

All customer data (contacts, appointments, form submissions, orders) is stored in the database, scoped to your organization. No cross-organization data access is possible.

Organization scoping

Every piece of data in VoiceCraft is scoped to your organization ID. API queries are filtered at the server layer to prevent data leakage between workspaces.

Data retention

Your organization's data retention period (configurable in Settings) determines how long deleted data is kept before permanent purging. Default is 30 days. See the "Data retention and deletion" article for details.