Testing your agent with a test call

How to make a test call

1. Go to your agent's overview page or any agent sub-page.

2. Click the Test Call button in the top action bar.

3. A full-screen call interface opens in your browser.

4. Speak to your agent as a real caller would.

5. When finished, the call ends and you see options to Call again or Back to agent.

What to test

• Does the greeting sound right?

• Can it answer common questions about your business?

• Does it book appointments correctly (if enabled)?

• Does it quote menu prices accurately (if ordering is enabled)?

• Does it transfer to the escalation number when appropriate?

• Does the voice and language sound natural?

Tips

• Test calls use your browser's microphone. Make sure browser permissions are granted.

• The test call interface shows the agent's name, business name, and accent color.

• Test calls appear in your call history so you can review the transcript afterward.

• You can access the test call from the setup checklist on Draft agents, or from the sticky action bar on any agent page.