Integrations overview

Available integrations

Go to Integrations from the user menu in the sidebar. VoiceCraft supports three integrations:

Google Calendar

• Purpose: Real-time appointment booking. Your agent checks Google Calendar availability during calls.

• Setup: OAuth flow. Click Connect, authorize in Google, and your calendar is linked.

• Used by: Agents with appointment booking enabled.

Microsoft Outlook

• Purpose: Same as Google Calendar, for Microsoft 365 users.

• Setup: OAuth flow through Microsoft.

• Used by: Agents with appointment booking enabled.

HubSpot

• Purpose: CRM sync. Calls are logged and contacts are created/updated in HubSpot automatically.

• Setup: OAuth flow. Click Connect, authorize in HubSpot.

• Used by: Agents with CRM Auto-Sync enabled in Behavior settings.

• Shows: Connected account email and portal ID.

• Status flags: Connected, or Needs Reconnect (if token expired).

Managing integrations

Each connected integration shows:

• Connection status

• Connected account details (email, portal ID)

• A Disconnect button to remove the integration

Disconnecting a calendar integration means your agent reverts to placeholder availability for bookings. Disconnecting HubSpot stops automatic call logging.