Understanding your plan and usage

Where to find your plan details and usage data, what the numbers mean, and how notifications work when you approach your limits.

The Billing page

Go to Billing from the user menu. Here you see your current subscription details:

Plan information

• Plan name and tier

• Billing cycle (monthly or annual)

• Current billing period start and end dates

• Monthly price

• Whether the plan is set to cancel at period end

Usage (current period)

• Minutes used — Combined call and SMS usage for this billing period

• Minutes included — How many minutes your plan includes

• Overage rate — Cost per minute if you exceed your included minutes

Plan limits

• Max agents — How many receptionists you can create

• Knowledge storage — Maximum MB of uploaded documents

• Form templates — How many form templates you can create

What counts as usage

Call minutes and SMS activity are metered in real time. After each call, usage is incremented and reported to your billing provider.

Usage notifications

VoiceCraft sends you a notification when you reach:

• 80% of your included minutes

• 100% of your included minutes (at your limit)

• 150% of your included minutes (deep into overage)

This gives you time to act before charges accumulate further.

The Manage button

On the Billing page, click Manage to open the Stripe billing portal in a new tab. There you can update your payment method, download invoices, and view your billing history. You return to VoiceCraft when you close that tab.

Daily spend cap

You can set a Daily spend cap on the Billing page to limit how much you are charged for overage in a single day. When the cap is reached, calls go to voicemail for the rest of that day. The cap resets at midnight. Leave the field empty to use your plan's default cap.