Viewing your call history

The Calls page

Access your call history from the Inbox in the sidebar. Calls are listed across all agents in your workspace.

What you see for each call

• Caller phone number or contact name
• Which agent handled the call
• Call outcome (Answered, Escalated, Missed, Declined)
• Call duration
• Date and time

Filtering

You can filter calls by:

• Agent
• Date range
• Outcome/status

Pagination

Calls are paginated with cursor-based navigation. Scroll or page through to see older calls.

Inbox layout

The Inbox uses a dual-panel layout on desktop:

• Left panel - Conversation list
• Right panel - Call detail (transcript, recording, metadata)

On mobile, you toggle between the list and detail views.