My account is paused or suspended
Why agents get paused
Your agents may be paused automatically for these reasons:
Trial minutes exhausted
If you are on a free trial and have used all included minutes, all agents are paused. Go to Billing and subscribe to a paid plan to resume.
Usage cap reached
If you set a spending cap and it has been reached, agents are paused until the next billing period. You can raise the cap in Billing to resume immediately.
Payment failed
If your payment method fails (expired card, insufficient funds), your subscription may move to Past Due status. Update your payment method in Billing to restore service.
Subscription cancelled
If your subscription was cancelled and the billing period has ended, agents are paused. Resubscribe from the Billing page.
How to check
Go to Billing from the user menu.
Check your subscription status and usage.
The page will indicate the reason for any pause.
Resuming
Once the issue is resolved (payment updated, plan upgraded, cap raised), agents automatically resume and start accepting calls again. No manual reactivation is needed.
Data during pause
Your data (calls, transcripts, contacts, configurations) is preserved while paused. Nothing is deleted.
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