Data retention and deletion

Data retention settings

Only workspace Owners can configure data retention.

1. Go to Settings from the user menu.
2. Find the Data Retention section.
3. Set the number of days to retain deleted data (default: 30 days).

How retention works

When you delete an agent, it is soft-deleted, meaning:

• It disappears from your active agent list.
• It moves to Settings > Trash.
• It can be restored within the retention period.
• After the retention period expires, a background job permanently purges it.

Trash

Go to Settings > Trash to see soft-deleted agents:

• Each shows a countdown until permanent deletion.
• Click Restore to bring an agent back.
• Click Purge to permanently delete immediately (frees up storage and agent slots).

Form submission deletion

Form submissions support tombstoning for compliance:

• Tombstoned submissions have PII redacted but the record is preserved for audit purposes.
• This is separate from full deletion and is designed for HIPAA compliance scenarios.

Automated cleanup

VoiceCraft runs background jobs to:

• Purge soft-deleted agents after the retention period.
• Archive old messages based on retention policy.
• Sweep abandoned orders for follow-up.