Troubleshooting
Fix common issues with calls, bookings, SMS, and more.
Getting help and contacting support
How to reach VoiceCraft support when you need assistance.
Agent gives wrong or outdated information
Fix issues where your receptionist provides incorrect answers to callers.
Appointments are not being booked
Troubleshoot when your agent cannot book appointments or slots are not showing.
My account is paused or suspended
What to do when your agents stop accepting calls due to account limits or payment issues.
I accidentally deleted my agent
Restore a deleted receptionist from the trash before it is permanently purged.
SMS messages are not delivering
Troubleshoot SMS delivery failures for campaigns and automated messages.
My agent is not answering calls
Common reasons your receptionist is not picking up and how to fix them.