Troubleshooting

Getting help and contacting support

How to reach VoiceCraft support when you need assistance.

Agent gives wrong or outdated information

Fix issues where your receptionist provides incorrect answers to callers.

Appointments are not being booked

Troubleshoot when your agent cannot book appointments or slots are not showing.

My account is paused or suspended

What to do when your agents stop accepting calls due to account limits or payment issues.

I accidentally deleted my agent

Restore a deleted receptionist from the trash before it is permanently purged.

SMS messages are not delivering

Troubleshoot SMS delivery failures for campaigns and automated messages.

My agent is not answering calls

Common reasons your receptionist is not picking up and how to fix them.