Set your notification preferences

Choose which events send you an in-app, email, or SMS alert, and add a phone number for SMS delivery.

VoiceCraft notifies you about calls, appointments, orders, forms, and billing events. You can turn each notification type on or off for each delivery channel independently.

Open notification preferences

1. Click the bell icon in the top-right header to open your notification feed.

2. Click the gear icon in the top-right corner of the notification popover to open the Notification Preferences panel.

Add a phone number for SMS alerts

SMS notifications are sent to a personal phone number you provide, not to your agent's phone number.

1. In the preferences panel, find the Phone number for SMS alerts field at the top.

2. Enter your number in international format, for example +1 (555) 123-4567.

3. Click Save.

SMS toggles are disabled until a phone number is saved.

Configure notification types

Notifications are grouped by area: Calls, Appointments, Orders, Forms, Campaigns, Contacts, Knowledge, and Billing. For each event, you can toggle three channels independently:

Click any toggle to change it. Changes save instantly; there is no Save button for individual toggles.

Available notification types

• Calls: Missed calls, new voicemails, escalated calls, caller messages, callback requests

• Appointments: Appointment booked, cancelled, rescheduled, and waitlist requests

• Orders: New order, order issue opened, pickup reminder, menu catalog synced

• Forms: Form submitted, partial form submission

• Campaigns: Campaign completed

• Contacts: New contact, customer story updated

• Knowledge: Knowledge gaps detected

• Billing: Spend cap warning, spend cap reached, free minutes used up

What to expect

In-app notifications appear in the bell feed as soon as an event occurs. Email and SMS delivery depends on your carrier and email provider, but typically arrives within a minute.

Standard messaging rates from your carrier may apply for SMS notifications.