What's new in VoiceCraft

Recent updates, new features, and improvements to the VoiceCraft platform. This page is updated as new features are released.

April 2026

• Voice Commerce — Receptionists can now take orders by phone using your menu catalog. Enable ordering from the receptionist's Duties tab, then set up your menu under the Menu tab.

• Form Templates — Build custom intake forms that your receptionist collects during calls. Export individual submissions as PDF or CSV from the submission detail page.

• WhatsApp — Connect your WhatsApp Business account so customers can reach your receptionist via messaging. Set up from the receptionist's Channels tab under WhatsApp.

• Web widget — Embed a chat widget on your website so visitors can message your receptionist directly. Configure from the receptionist's Channels tab under Web widget.

• Call Campaigns — Run outbound phone campaigns where your receptionist proactively calls a list of contacts. Manage campaigns from Call Campaigns in the sidebar.

• SMS Campaigns — Send text message campaigns to a list of contacts. Manage from SMS Campaigns in the sidebar.

• Knowledge citations — See exactly which knowledge documents your receptionist used to answer a caller's question. Citations appear as chips in the call transcript.

• Data retention — Configure how long deleted receptionists stay recoverable before their data is purged. Set from Settings.

• HubSpot CRM sync — Automatically push contacts and call logs to HubSpot after each call. Enable the Auto-sync to CRM toggle on the receptionist's page after connecting HubSpot in Integrations.

• Analytics — Track call volume, average duration, appointments booked, and escalation rate with charts. Export data as CSV from the Analytics page.

Previous updates

More updates will be listed here as the platform evolves.